We all know that Reliance Jio is the biggest startup in the world, and the Mukesh Ambani’s Reliance Jio is trying to get around one crore customers on to the board before the commercial launch. Update: Reliance has launched an Aadhar based signup process, users can take their Aadhar card to the store and come out with activated Jio SIM in 15mins. Starting 5th September, All network users can port their mobile number to Jio.

In this post, I am going to list the down the frequently asked questions about Reliance Jio, Jio 4G Sim Card and the post will be a one-stop destination for all the FAQs about Jio. All the queries regarding the Jio Sim card are answered below. If you have any further queries, post them in the comments section.

Update: Now, users can enjoy Free 4G Data, voice, video calls till 31st March 2017 Under Jio Happy New Year offer.

Reliance Jio – Frequently Asked Questions!

Please note that Jio Sim Card will be given only to the smartphones that support 4G connectivity. Also, Jio SIM is a nano SIM Card.

My Jio SIM is not recognized?

As I mentioned earlier, Jio Sim Card should be placed only in a 4G compatible slot. In Many Dual Sim smartphones, only the primary sIm Card offers Full 4G compatibility. So, make sure you place the SIM card in the 1st slot and restart your mobile.

No Signal for JIO Sim Card?

Make sure that you put the Jio SIM card in the (Slot 1) i.e. Primary SIM. Also, Data must be Turned On for the SIM. Also, Make sure you opted the SIM 1 as your primary SIM for Data. You have to ensure that all the network settings are good.

The Phone should be set to work with the LTE network. Just go to settings >> Mobile Networks >> preferred network type.

You can also try choosing Jio as the Primary Network Manually. Go to settings >> Mobile networks >> Network operators and choose Jio.

You can also set the APN (Access Point Name) to Loop Internet. Go to settings >> Mobile Networks >> Access Point Names to set the APN.

Jio SIM Card working but no calls?

All you have to do is, install the JioJoin app from the Google play store to fix this. In Case everything fails or your phone is too old and outdated. You have to consider buying a smartphone that supports 4G. I have listed the best smartphone under ₹15,000 and best smartphones under ₹12,000.

If you are on a budget and looking for a perfect smartphone, you can opt for Redmi 3S.

1. How to Get a Free Reliance Jio SIM Card?

Initially, a Jio SIM card was offered only for the Samsung Galaxy and HP Laptop/Desktop users. But, all the Android smartphone users can get get a Jio SIM Card. I have already written a detailed post about Jio Free Sim Card.

Update: Reliance is now offering a free Jio SIM card for all the 4G Smartphone users.

2. How Long it takes for the Jio SIM card to get activated?

Typically, It takes not more than 3 Days for the Jio Staff to complete the verification process and activate your SIM Card. In case, your Free Jio SIM card is not activated within three days, and you can contact Jio customer support at [email protected] or call them at 1800-88-99999.

3. What is the tele-verification number that I should call for activating my Jio SIM?

Please Call 1977 from your Jio SIM to complete the verification process. You have to provide the details about identity and address to finish the process.

4. What are the advantages of using Jio SIM Card in my smartphone?

Reliance Jio SIM card supports High-Speed Optical Fiber-Based Internet (VoLTE). The Jio SIM Provides the best frequency band (850 MHz) signal strength.

With Jio 4G SIM Card You can experience HD Voice calls, HD Video Calls. Even if you don’t own a VoLTE Smartphone, you can make HD voice calls with JioJoin.

Under the Free Preview Offer, you can enjoy unlimited data benefits and access to the premium services like JioPlay, JioDrive, JioBeats, JioMags, JioSecurity and more.

5. What are the advantages of VoLTE?

Reliance Jio SIM Card supports VoLTE. Users who own a VoLTE smartphone can make True HD Video and Voice Calls over the 4G network. Please note that your 4G smartphone should support VoLTE (Voice over LTE) to enjoy HD Voice calls.

6. Does my mobile phone supports VoLTE?

All the latest smartphones that come with new generation Qualcomm processors have VoLTE support. The Smartphone makers are providing the support for VoLTE via OTA updates for old mobiles. You can find the full list of Reliance Jio VoLTE Supported mobile phones here.

7. What is VoWiFi?

VoWiFi stands for Voice over WiFi. You can make HD voice calls over WiFi of same telecom network if the 4G network is weak. The switching of VoLTE and VoWiFi happens in the background and there will be no interruption for making the calls.

8. How to find if my smartphone supports VoLTE?

Just insert your Jio SIM Card in your smartphone and you can notice a VoLTE sign displayed on the top corner of your device.

Volte

9. What documents are required to get a Reliance Jio SIM Card?

You just have to submit Normal Adress Proof and Identity Proof documents along with your passport photograph.

10. My Jio SIM Card is not activated?

As mentioned above, the Jio support team will verify your documents within three days. If your Jio Sim is not activated even after 3 Days, Look at the Signal strength of the SIM and call Tele-Verification number at 1977 from your Jio Sim Card. If there is no signal strength, restart your phone and try again.

Note: Please make sure that all the documents you have submitted are perfect. Also, the signature on the Application Form and Proof must match or the Jio Customer service will not activate your Sim Card.

If everything fails, contact the Reliance Digital Store from where you purchased the Sim and verify if there was any problem in documents verification. You can also contact Jio Customer care to know further details.

11. How to contact Reliance Jio Customer Care?

Reliance Jio Customer care Numbers: 1800-890-1977 (From other mobile phones)
Reliance Jio Toll-Free Number – 1800-88-99999
199 (From Jio number)
Email: [email protected]
Jio website: http://www.jio.com
Contact Page: https://www.jio.com/en-in/contact-us
Address: Company Secretary and Compliance Officer, Reliance Jio Infocomm Ltd, 9th Floor, Maker Chambers IV, 222, Nariman Point, Mumbai – 400 021, Maharashtra, India.

12. Can I use the Jio SIM Card that comes with LYF mobile in other mobile?

The Jio SIM Card is locked with the LYF mobile only for 90 Days. After that, the SIM card gets unlocked and you can insert it in any smartphone of your choice.

13. Can I use the Jio 4G SIM Card in a 3G smartphone?

The Simple answer is Yes. But you won’t get the Real 4G speeds since your smartphone don’t support 4G.

14. Can I Buy Reliance Jio SIM Card Online?

No, you can not buy a Reliance Jio SIM Card online. The 4G SIM is available only at Reliance Digital stores and Digital express mini stores.

15. I Lost My Jio Barcode. How Can I get another one?

In case you have lost the MyJio Barcode, just go to Mobile Settings >> Application Manager >> Installed Apps >> My Jio >> Clear App Data.

After completing the above steps, you can generate the MyJio Barcode again.

16. What is the Cost of Reliance Jio 4G SIM Card?

Right Now, The Jio 4G SIM Card comes bundled with LYF Smartphones. You can get a Jio SIM from the Nearest Reliance Digital Store for free of cost. Just install the MyJio App on your smartphone, generate the barcode, take required documents and visit the store.

As of now, the Jio SIM Card is provided only for Samsung Galaxy users, HP users, users who buy a smartphone of Rs 10,000 or above, users who buy a JioFi device.

17. I have generated the Barcode from My smartphone, can I activate the SIM in another mobile.

No, you have to activate the Jio SIM card from the same device that is used to generate the barcode.

18. Can I use the Reliance Jio SIM Card in a 4G Dongle?

Yes, you can use the Jio 4G sim card in any 4G dongle and enjoy the internet. You just have to change the Dongle Profile settings.

If you have any other queries about Reliance Jio, post them in the comments section below, and I’ll answer them.

19. What is the Default password for JioFi 2?

The default username and password for JioFi 2 Device is administrator

20. What will be Reliance Jio 4G rates after 3 months when Jio Preview offer expires?

The 4G Data Tariff Plans of Reliance Jio are not officially announced, you can find more details about Jio 4G plans here.

21. I don’t have a VoLTE Smartphone! How can I make True HD Voice Calls?

In case your smartphone is not VoLTE Ready, you can install the JioJoin App to make HD voice and video calls to any landline or mobile number anywhere in the world. The JioJoin App is available for Both Android and iOS devices.

22. Reliance jio app for windows phone?

As of now, Jio Apps support only iOS and Android phones. Very soon, the Jio Apps will be available for Windows Smartphones.

23. Can I Install JioPlay on PC or Laptop?

JioPlay app enables you to view TV channels and your favorite programs on internet enabled devices. Very soon, JioPlay will be available for Laptops and Personal computers.

449 COMMENTS

  1. my jiofi user name allows only 18 characters username but my usermane has 19 characters what is the solution

  2. My asush ZenFone barcode is already registered by Reliance jio no. But the sim is activate in the name of another person who residing at jharkhand. Now I want to inactivate the no for already registered in my mobile and will register in new jio sim by my doccoments. I am residing at west bengal. Is it possible.Pls tell.

  3. I can’t configure my sim.but it’s running well from last one month.suddenly it’s 4Gvoice not working. Although the net connection is going well.I tried all possibilities. Can you tell me any solution?

  4. I generted the bar code for jio sim from my samsung mobile.can I use it in sony xperia 3g mobile?. further I want activate the jio sim in sony smart phone only.
    If the jio sim is activated in Samsung Galaxy smartphone will there be any problem with the function of Samsung Galaxy smartphone?

  5. Hi, I’m having some issues with the MyJio app. After installation, I entered my name and phone number to get an OTP. Upon receiving and entering it, I got the barcode and option to enter my aadhar number. I minimized the app for this duration but on reopening it, found that there is no option to enter these details again. The FAQ suggested clearing data and cache for the app in the settings, which also didn’t help, neither did reinstalling. Any suggestions? Thanks in advance!

  6. HI ..
    I have samsung galaxy s5 dule sim mobile …which i bought from USA ,,,i was using 4g sim card before ..now i want to use jio here…but when i download the my jio app i am not getting any barcode….could any one please help me….samsung dule sim mobile galaxy s5

  7. I have lost my jio order number but having the SIM number and SIM kit. Let me know how it can be activated. It’s more than 3 month

  8. Hello,
    If I activate the Jio Sim in 3G Phone and then use it in a 4G Dongle….
    Will it Give me 4G Speed…??

  9. Sir..I have 2 jio sim..and i am planning to purchase a jiofi…after using of 4 gb of registered sim…can I insert another jio sim to use data…means can I use 2 or more than 2 jio sim in one jiofi router…please sir…clear my doubt…and jiofi will support 4g Sim of other operator ..like idea….aur airtel….or not…..

  10. Hello..!I bought jioSIM in the month of september.By November my Jio SIM has completed its 90 days.But I want to know that is your New “happy New year offer” is applicable to my Jio sim also?

  11. Comment:I have activated my jio number in my retailer’s mobile can I use this sim in my mobile which is currently in roaming.

  12. I have reinstalled the app as I was getting offline always ..now Jio voice is asking for otp in alternate number but I haven’t given alternate no how to get that otp …kindly help @Chaitanya

  13. In my phone I have entered my friend adhaar number in Jio app and I generated code.now my friend is out of station,can I get Jio sim with my adhaar id.

  14. What happen if they issue 5 jio sim from my bar code but they gave me only 3??
    If they give other 2 to any unknown is it will be dangerous for me??

    • I have got the same problem. From one Bar code they got my thumb impressions on two separate devices but gave me only one SIM. They may misuse the other SIM.

  15. One of my friend has used my adhaar card as a identity proof to get the jio sim ,which i dont want to happen ,what i need to do in such case???

  16. Is that true that when I will activate jio sim in my smartphone in slot 1 and if I want to use another company’s sim I can’t activate the sim

  17. it has been a month since I’ve got my jio sim card and im using oneplus one mobile , it seems one plus doesn’t has the volte option, this was told by the customer care service they even said that jio is working towards it. i just wanna know when can you possibly fix this issue because it is not so convenient for me to use this jio4g voice call app. i always prefer the default dailer in my mobile. can you please tell me until when.

  18. I can’t access the internet.
    Now i am in roaming.
    I am getting networks &my dataroaming setting is on.
    My phone is nt volte.
    Same my frnd using jio he can access n jis phone is volte.
    So what i can do??

  19. Actually I inserted memory card in slot 2, but for some problem I took out the memory card & inserted the Jio sim in slot 2, earlier the sim was inserted in slot 1 but right now when I tried to insert the Jio sim in slot 1 & the memory card in slot 2, the memory card doesn’t support… My memory card is good, it supports in other Mobiles… Pls let me know what shall I do?

  20. Hloo….my jio bar code screen shot is been deleted from my phone ….so how can i get the bar code …i havnt used that bar code …so how could i get the bar code..

  21. I want to know that the reliance service centre staff had come to our campus and they said if if you want sim because my aadhar card of another state they said that you need to give aadhar card photocopy and resident address proof. i want to know is it ok if i gave my aadhar card photocopy and photocopy of the first page of the bank passbook

  22. what happens if I don’t use my offer code till the date of expiry. Will I be able to generate another offer code after the date of validity has expired.

  23. Generated barcode but reliance digital staff told that barcode was used but I am yet not used the bar code
    I have generated barcode(55570777744) from my mobile phone and while I went to reliance digital (bhayandar) they told that I had used bar code but I am yet not used the barcode.
    Please help me and told me if I didn’t use my barcode and didn’t share it any one how it can happen.

    Thanks

  24. sir, i got reliance dongle and i forgot its number (10 digit number which i got from reliance mini store on activiation). kindly let me know how can it be retrieved???? thnk you

  25. The moment I chose rjio as default for sms, all my sms and archive from hangout has vanished, can anybody tell how to retrieve those sms?

  26. Sir, I lost my barcode. I followed the process u mentioned in FAQs to regenerate a barcode.. but couldn’t generate barcode again.. can u please tell me how to get barcode again?

    • I get bar code in my jio app, but the sim are Nt avilible for up to 5days… .The bar code can use others…… It’s possible to generate jio bar code again……Plz reply fast

  27. I am using Asus ZenFone Max. it is eligible for jio sim. But the problem is that ‘get jio sim’ or the barcode is not being shown in the app. I have updated my phone throughout and downloaded all the 4 required apps associated to it. can you help to get the barcode or to sign up?

  28. Please inform me how can i know my jio sim mobile number.is it necessary for tele verification? I lost sim packet,so i am unable to know jio number.sim not activated,waiting for televerificatiin.plz help.

  29. I have a Jio SIM & wifi router from Reliance. Though the indicators on router show good signal, I am not able to access internet.
    Also I am not able to SignUp on MyJio app, as OTP is sent to Jio SIM (which is inserted in router) and not my alternate mobile number. Please help.

    • Hi
      I am facing the same problem. While signingup the app says otp sent to 7*0******123 which is my Jio number but it is not coming in my mobile.
      I called to customer care to update my ulternate number but problem still persist since the registered number is updated.
      Plz help.

  30. I lost my bar code and cleared app data in application manager. And again i opened jio app ,still I am unable to get bar code.what is to be done?

  31. Actually my problem is that my father purchased a jio sim and did speed post of sim to me from another state plz help me out for activating it

  32. My jio SIM is activate now can I delete the apps of jio which was installed on my phone like ajio; jio cloud etc

  33. I had given my bar code to a retailer, when I regenerate the code it shows REDEEMED . Can I find the Mobile number issued against the barcode?

  34. In jio app I will submit my adhar card and my father name my sought is I will submit my adhar card and my father name I will get jio sim

  35. Hi,
    This is a unique situation.
    I activated my jio sim in navi mumbai,today,(purchased yesterday) unfortunately, when i ring from my jio sim, to any other number, they get the location displayed as AHMEDABAD, GUJARAT in the call logs.
    I am clueless as to why this is happening .
    Kindly help

  36. I ported my no from reliance GSM to reliance JIO and I also got upc it is valid till 06 – 10 – 2016 but still my old sim is not deactivated.

  37. I applied for mnp from Bsnl to jio with jio barcode. Porting was unsuccessfull. Now that barcode is useful again?

  38. We have received a generated Jio coupon code (Barcode), But unfortunately, we forgot to take its screenshot. When we went to Reliance authorized stores for Jio sim, I was unable to produce the Barcode. We have reinstalled the app. But this app always showing message as ‘find nearest hotspot’. not understanding what to do now and how to recover that Barcode already generated for me. please help & suggest.

  39. What If I logined In Jio App with other name ,will i will be able to buy sim on other persons adhaar card..

  40. sir I’ve same problem
    Dear Customer,
    We regret to inform you that we were unable to process your application with NO00000FHEAX for new connection due to incomplete or mismatched information. To activate your connection, please visit your nearest Jio Store/retailer with POA/POI documents.
    Thank you,
    Team Jio
    …can I get a new connection..?

  41. i got jio coupon and submitted all documents with photo to store, after one month checking the jio sim store owner said that your coupon is not valid. so what i have to do for next?

  42. sir plzz mere dost ka sab kuch thik hai jaise sim mein tower aa gaya hai aur verification bhi ho gaya hai per Woh is jio sim ka advantage nahi utha paa raha problem yeh hai ki invalid kar ke kuch likh de raha hai net nahi chal raha hai phone Karne per Bolta hai balance Kam hai jab Ki phone uska 4G hai redmee 3s prime hai sir plzz kuch soln bataye mere Gmail per

  43. Sir, we have the same problem with Mr. Harivignesh,

    We have received a generated Jio coupon code (Barcode), But unfortunately, we forgot to take its screenshot. When we went to Reliance authorized stores for Jio sim, I was unable to produce the Barcode. We have reinstalled the app. But this app always showing message as ‘find nearest hotspot’. not understanding what to do now and how to recover that Barcode already generated for me. please help & suggest.

    Thanks..

  44. Comment:I am getting signal.. I called the tele verification no. They told it is registered.. But I am unable to access Internet.. My mobile is redmi 2 4g 8 gb… What is the problem???

  45. my jio bar code show invalid as it scan by the digital express person, he told me to uninstall and again install the Myjio app to get the new coupon code but it doesn’t show the get jio sim optionas well as my previous bar code. Please tell me what should i do.

  46. Sir, I have received a generated Jio coupon code (Barcode), But unfortunately, I forgot to take its screenshot. When I went to Reliance authorized stores for Jio sim, I was unable to produce the Barcode. I have reinstalled the app. But this app always showing message as ‘find nearest hotspot’. not understanding what to do now and how to recover that Barcode already generated for me. please help & suggest. Thanks. 

  47. Sir, I have received a generated Jio coupon code (Barcode), But unfortunately, I forgot to take its screenshot. When I went to Reliance authorized stores for Jio sim, I was unable to produce the Barcode. I have reinstalled the app. But this app always showing message as ‘find nearest hotspot’. not understtanding what to do now and how to recover that Barcode already generated for me. please help & suggest. Thanks. 

  48. sir i had televerivied my no. still my data is not activating always showng sign in to the network full signal bt no internet connection

  49. I got a new phone and i generated the bar code perfectly,but i forgot to take a screenshot and i visted the app after 5 days i couldn’t get the barcode.i uninstalled and reinstalled the app and tried all possible way i couldn’t get the barcode again. So i used my mom bar-code and got the sim will the sim work ?? And how can i get my barcode in my phone ????

  50. Hai sir,
    I have ported my number. It is activated. But data connection speed is very poor like 2g only. Why? What to do to get the data with 4G speed.

  51. Sir I am living in aligarh and I am having id proof of uttarakhand… But they are not accepting my address proof.. But as we know there is no roaming for up west and uttarakhand. Is my uttarakhand address is acceptable in aligarh

    • No, you must be above 18. I too didnt get my sim bcoz of that. They get to know about it from the aadhar card

  52. sir i generated a code in my mobile and went near jio agent while scanning the code it showed a invalid coupon code ,it shows expire date of 31 december 2016 still it showing a invalid coupon code while registering

  53. I got activated my jio sim on my Moto G3 with thier eKYC technology.The sim got activated and tele verified just in an hour but on my very first day i used jio service with preview offer for about 4-5 hours and then my sim stopped showing network and now its showing no service.Plz help me out!

  54. sir i have generated the barcode from other sim and registerd the jio on other sim so on what no will i get the 2 messages to activate jio

  55. I am using a jio sim in my galaxy j7. What if I use it in my friend’s lyf smartphone and use it again in my j7. will it get blocked?

  56. I am trying to call on Reliance Gio Toll Free Numbers-18008899999 & 18608933333 from my Airtel & BSNL number but reply was coming “this is not a valid number”
    Please reply us that how can contact we(Other service provider Customers).

  57. I took a sim on My Adhaar and with friend’s Barcode ( generated from his 4G phone) .
    Now i want to transfer that sim to his name. What is the procedure?
    Can i use that sim in my 4G phone

  58. Sir, I have received a generated Jio coupon code (Barcode), But unfortunately, I forgot to take its screenshot. When I went to Reliance authorized stores for Jio sim, I was unable to produce the Barcode. I have reinstalled the app. But this app always showing message as ‘find nearest hotspot’. not understanding what to do now and how to recover that Barcode already generated for me. please help & suggest. Thanks. Rounaque Barai.

  59. No Signal for JIO Sim Card?

    Make sure that you put the Jio SIM card in the (Slot 1) i.e. Primary SIM. Also, Data must be Turned On for the SIM. Also, Make sure you opted the SIM 1 as your primary SIM for Data.

    This works for me.
    Can I know the reason behind it?

  60. I convert my reliance CDMA sim to reliance 4G as par notification by reliance
    But it has not completed 90 day and I give my port request to port from reliance 4G to reliance jio and get reliance jio sim
    Till now port has not be complete
    What do

  61. I convert my reliance CDMA sim to reliance 4G as par notification by reliance
    But it has not completed 90 day and I give my port request to port from reliance 4G to reliance jio
    Till now port has not be complete
    What do

  62. Sir I will generate my bar code for jio sim when I go to store the staff said your bar code is used but will don’t share anyone

  63. I have submitted the documents after generating the barcode,but didn’t got the jio SIM. The shopkeeper keeps on saying that they are not provided with SIM from Reliance.Twenty days have past.

  64. I went to buy new sim
    The shopkeeper entered my adhar no
    And he the barcode no generated in my mobile
    After he pressed process
    It showed “pos msg does not exist’
    So he told that I can get the sim

  65. 1)My age is 16…so I have to give them my parents aadhar card??2)I have to take my parents to reliance digital store or else only I have to sign..

  66. I’ve bought the jio sim today…. But the dealer wrongly entered my alternative number. The otp sent to that number. How can i change my alternative number? Is that possible…..

  67. I can’t understand that why all reliance store saying same thing that there is server problem. It is very difficult to go on daily basis and asked for a sim beacsue of poor service same answer evryday…
    Office person unbale to use jio sim because of all these problem

  68. After opening the myjioapp it isn’t showing me the customer id, but instead it is showing me find hotspot screen. What to do for getting the customer id?

  69. My jiofi device not geting otp for 4g calling.
    Only show conecting in 4g voice app
    Plz help . i give alternate number . first day otp get but not able to register. Now not get otp and show only try to connect

  70. i got jio sim one month earlier and its ready for tele-verifcation, i receive 5-6 msgs daily for tele-verification but while verifying it says that given document is not matched and i have tried to connect jio customer service but no one is picking the call what should i do ?

  71. If we remove Jio sim and put another sim in that sim slot so in that case this sim slot supports another sim or not….? and it works as regular sim?

  72. i had took the sim on 10th sept. and has not yet recived any msg . I had generated bar code in my name and given adhaar of my fathers . Might that be the problem???

  73. But sir i generated barcode with my name and i am 17.So now shopkeeper is telling that i wont get sim as i am not 18.

  74. Sir i have got the 1st message but 2nd message that is televrifica. It took long time when it’ll be send the 2nd message sir please help !!! I want to enjoy with jio

  75. I had bought a jio sim 25 Aug and it didn’t get activated till 15th sep, on asking in the place where I bought they told me that it got rejected but on 20 sep I got a televerification message but now the problem is i have lost my sim which needs to be activated..what to do? can I get a new sim if apply again?

  76. I am from city 1 and I have adhaar card of city 1. I live in city 2. Can I use the adhaar card from city 1 and buy the Jio sim in city 2?

  77. sir i’m using jio in iphone 6 and im not able to sign in in jio app it shows error message with your device should have jio sim
    and the when i tried manually sign up option for registration i got verification email
    when i clicked on it it shows email is not verified
    please suggest

  78. 4/9/2016 i got jio sim card but 13/9/2016 (today ) i did’t get any sms on my alternate number ,so what to do plz help.

  79. Bar code reedemed what does it mean and how to generate other barcode, sim card is not geting activated 20 days past

  80. Dear sir i got only 2gb data instead of unlimited what will i do and only 100 minutes for calling instead of unlimited call what will happen if these data or minutes kindly update me sir becoz i contact customer care they are not picking the call. Thanks

  81. Received the following message on 7th September 2016. After this there is no communication from Jio.
    What should I do? When will my Jio no. get activated?

    Dear Customer,
    Thank you for choosing Jio. We have received your application for new connection. Your order number is NO00xxxxxx.
    Thank you

  82. my zio no not show network but 2days ago jio team send me a messagein my registerd no. for televerification.. how verify

  83. I received this message before 3 days
    But till now i didn’t get the next msg. What i will do?

    Dear Customer,
    Thank you for choosing Jio. We have received your application for new connection. Your order number is NO000xxxxxx.
    Thank you,
    Team Jio

  84. Dear Sir
    I already activated the sim and data services as well but only got 2 gb 4g data instead of unlimited data, what to do now for getting unlimited data offer.Can i use net further as it completes 2 gb data.Please revert sir.

      • Thank you sir because i was worried that ifi extend 2gb data after that i will be able or not to use unlimited data for…i am trying to contact jio care but they are not picking up the phone..So now i should complete my 2 gb data the unlimited offer will be automatically activate or i have to do something sir
        ???

  85. Sir I am getting this messages daily but I am roaming to shop they were not responding and can’t take any steps for me.. I am roaming 4days I bought sim on 31Aug now 9days went.. Today I have given my aadhar and photo again to shop but no response, whether Customer care will help for this ??

    (Dear Customer, We regret to inform you that we are unable to process your Order Number NO000005TIA for Jio Number 70104 due to incomplete documents. Please visit the same Jio store/retailer you had visited earlier with your POI/POA documents, a photograph and Jio Offer code used previously for a new Jio connection. Thank you, Team Jio.)

  86. Sir I purchased jio sim about 5 days ago I still not get any activation message from jio.how much time it will take.

  87. As I am a outstation customer,I have provided my friend’s number for local address verification.Though she got the call and told the representative on the call, the correct address ,the representative disconnected the call stating wrong address without asking which address he was looking for (permanent/Present). Will she receive call once again for verification? What should be the next step I need to do?

  88. The barcode of jio app says its redeemed but I didn’t get any message regarding the activation. What should I do?

    • same problem Rajesh here…..
      The barcode of jio app says its redeemed but my Sim is not activated .
      Please help onthis

  89. Hi

    I’m trying to get Jio sim, I have installed Jip app in my 4g mobile, and entered my name, mobile number in registration page and requested for OTP. But OTP message not coming still now, I tried resend OTP option also.. still no luck..
    Please wt i hav to do? help me.

    Txs

    • Which network is your mobile number that you have entered to get OTP?
      I have tried with my Airtel number to register but I faced the same problem as you, and then I tried with idea number, immediately I got OTP.

  90. hey….. i put jio 4g sim card in my 4g unlocked dongle… but it not working.. also network is not show in my laptop.. so plz help me how can i use thi sim in my 4 dongle.

  91. I have heard i can get only one sim card with one identity proof. I have taken one and want to take other sim for another phone. I just want to know that if i take a sim with my father’s identity proof, is it compulsory that he visits the reliance store to take the sim?

  92. I hv. taken New Sim , but mobile No. not written on Jio sim Kit , full networking showing in my phone from Jio. but verification massage not received

  93. I submitted my proof on saturday.now i got message that plz provide ur proof and photo to jio store…can i get my old proof and photo and proof

  94. Sir my jio bar code expires on 11 sep 16 but when I contacted Reliance store they are saying that the SIM is stock out and will be available only after 12 sep 16.so how can I get 3 months unlimited package if code expires .pls reply

  95. I just want to know that which aadhar card is vaild for joi sim e.i e-aadhar card or which is post by government departments .

  96. Someone use my bar code with out informing me and when I open my jio app it’s shows it redeemed.whwt can I do now. To get the sim

  97. Sir… I am getting problem in tele verification the jio team gave message of overwhelming the process and let us know about verfying the sim again can i have a solution about that ?

  98. I have received the following msg

    Dear Customer,
    Thank you for choosing Jio. We have received your application for new connection. Your order number is NO00xxxxxx.
    Thank you

    But theres no network in the phone. When will the network come…..

    • No support for 3G phones, some sites are providing tricks to insert 4G JIo Sim in 3G phone. But there will be no use, you can not enjoy 4G download speeds, voLTE calls in a 3G phone. My suggestion is buy a budget smartphone like Redmi 3S which you can hold on for 3-4 years.

  99. I have received the following msg

    Dear Customer,
    Thank you for choosing Jio. We have received your application for new connection. Your order number is NO00xxxxxx.
    Thank you

    But theres no network in the phone. When will the network come…..

  100. my age is under 18 , can I still buy the jio sim on Aadhar card document ? Is it valid ? Plz… Reply URGENT..

  101. I have bought Jio sim one week ago and I ask to Jio store he said that he is sended my Caif 3days ago but there is no msg i have gotted

  102. There’s no mail in my spam folder. And when I tried to sign in to my jio app with my email and password, it says the username or password you have entered is invalid.

  103. Sir, I have been given a sim bearing the number 7003848235 but it’s 8 days still no communication has been made, what can I do…. The emails I send don’t get replied the calls I do never answered…. Despite thousands of times I tried….what to do sir

    2.So I’m thinking to again submit my documents to another shop and get another sim will it be advisable?(will it be cancelled being the same document while being verified?)

    • Check your Spam Folder, By default, the registered email ID and the Jio ID will be same. Try login with your email and let me know if the login is successful.

  104. Dear Sir/Madam,

    This is to inform you that i want to get jio sim. But the problem is the jio app is not showing “Get jio sim”. So what is the solution for this? I am using Oppo neo7

  105. I got a reliance jio sim from reliance store 2 days ago. I submitted them 2 passport size photos and 2 copies of my Adhaar card. Now I came to know that documents required are proof of identity and proof of address (like each copy of PAN card and Adhaar card). Will there be any problem if i have submitted 2 same copies of a single document instead of 2 different documents?

  106. actually me and my sister gave same alternative number by mistakely.my sister’s sim was activated but not mine.even i dont get any msg from jio.is there any problem for activation?plz help

  107. my barcode was changed by some software issue and i get the jio sim with old barcode can i activate the jio sim in my mobile

  108. Am using Idea Postpaid right now.. Can I change my present number to Jio postpaid through MNP??? Jio postpaid also having same free offer up to Dec 31st..??

    • Yes you can apply MNP, but you have to choose the plan at the time of filling the form. Jio prepaid plans are better than the postpaid plans. Also, free offers are valid till 31st Dec.

  109. Sir,
    I have submitted my documents and i received the jio sim but yesterday retailer call me and told me that my application is rejected
    because my bar code is already used. But I did not used it.so sir what to do.please help me sir.

  110. Earlier I purchased a lyf smartphone and activated my sim using a document now I have purchased sim for my HTC and have submitted the same document which I used earlier.Will my sim be activated?

  111. sir mere pass jio se phla msg aa gya h jisme likha h- Thank you for choosing jio .we have received your request for new connection. Your order no is ×××××××××.when will i receive second msg asking me to do tele verification. plzzz tell me sir…..

  112. One more question… That the alternative number which I gave to retailer on caf I ve not received any message on it will my be activated or not

  113. In my jio sim now it’s coming emergency call only but previously it was coming no service is my jio sim activated or not

  114. In my jio sim now it’s coming emergency call only but previously it was coming no is my jio sim activated or not

  115. My jio sim activate message ( order no. ) it is done.
    But not network connection with jio sim
    How to use ?

  116. I got a message for activation I tried to call 1977 but not successful its not connecting.please help

  117. during generation of my jio barcode they dont asked me any mobile no but i gave mobile no on caf will message come or not

    • Download previous version of my jio app.install and restart it phone.then open my jio app mobile data and WiFi will be closed.after see the get jio sim then open mobile data or WiFi.after generated bar code.

  118. I do need a photocopy of bar code for applying jio sim. Ok. But the problem is i want mnp and it takes 15working days (change over shall take on 23sept counting from 5th sept) in North East India. By that time my bar code validity shall be over (validity till 17th sept) even before activating the sim. I donno if I could activate the new jio sim even after my bar code had already expired!!!

    • No need of Barcode. You can Port your current number to Jio and visit the Reliance store, submit KYC documents and get the Sim Card. The Jio SIM will be activated within 6-7 Days.

  119. Can i submit aadhar card as proof for jio sim any where in the country… I mean does i need local address to get sim

    • wait for a few days, Jio is implementing Aadhar signup, you just have to take original Aadhar card for new sim card. For now, the eKYC service is available only in Delhi and Mumbai.

  120. I HAVE A RELIANCE NUMBER HOW CAN I GET A JIO SIM BY RETAINING THE SAME NUMBER. DO I NEED TO GO FOR MNP OR THE SERVICES OF JIO WILL BE GIVEN ON THIS SIM ONLY ?

    • Jio Sim supports 4G only, so place the Sim in 4G enabled smartphone. If you have dual sim phone, keep the JIO SIM in slot 1. Also set Jio as default operator. Data Must be Turned On for the signal to show. After doing all these things, restart the phone or reinsert the Sim card. Make sure you install JioJoin App. If everything fails, you need to contact Jio customer care.

  121. i got a different jio barcode when i updated my jio app than previous one will my previous sim be activated or not my device is yu yuphoria 5010A

  122. Sir mene 22 aughst ko jio sim Liya aur document de diye the submit ko. But abtak koi Sms nahi aya. Aur Shop wale kehte hai Hoga Activate. But kab 12days hue.

  123. Sir i was take jio sim 1week but he was not activate i call jio call center but. No bosy pickup my call and my all the fomatility correct so why not activate my sim

    • Contact the Reliance Digital Store from where you get them Sim. Ask them if all the documents are verified. If you already completed the Tele Verification, they will activate your SIM in a few Days.

  124. Sir, during generating barcide i wrote my name. So can i get the sim with the proof with my parents’ identity proof…. Would they ask that the sim could be only given if the proof would match with barcode generated name??

  125. I got “Number is ready for televerification” but when i call the number using my altenate contact number it fails to connect. And customer care number is not working too.
    P.S i got the JioFi2

  126. Comment: maine 22 September ko sim Liya bt ab tak activate nhi hua store wale bol rhe process me hai because of server problem apka pending hai coupan code
    ka validity 6 September hai agar us se phle activate nhi hua to kya mera sim nhi activate hoga kya aur offers khatam ho jayega kya mere liye.. I m so upset please help me

  127. Sir, i applied for jio sim few days ago. But the seller didn’t take any alternative phone number from me. How the verification SMS will com now. Is the verification SMS will come to that number which i gave while generating the bar code in 2nd step? Plz help.

  128. I have received 2 mszs from jio in my alternate no.but still it doesn’t showing any network ..plz tell me how many days it take for activation

  129. I have collected my Jio SIM,
    Received the message saying application received
    Unable to connect to 1977- error – SIM card not registered.
    Are there any settings to be changed? Or should I wait for them to activate it?

  130. Your anshwer is ,line busy…. why.?

    What is this jio sim credit. ?

    Thousand sim is close for verification.

  131. i got a message that my sim is ready for tele verification, but when i call the call gets diconnected. What do i do?
    also my phone is 4G not voLTE so will it cause any difference? my cell isnt indian purchase

  132. on my jio number activated data service bt caiiling service is not activated i verified my no bt care send me a msg again and again this msg is we r unable to process ur application with order no. co000004WLGP…REQ TELE VERIFIY IS NOT allowed

  133. I got jio 4g sim from samsung j7 device barcode. Can I activate this sim in another 4g handset like lenovo k3 note? And tell me whether it can be used in another phone or not?

  134. I got my sim on 23 august and my code is redemed andwhen i call for tele verification they said my sim is verified but not activated

  135. I have generated my code from j7 2015 and hot got the sim 7 days ago .. today I got a message from Jio telling that we have received you request for Jio connection. How much more time it will take.. please tell me or email me..

  136. My jio sim barcode is redemed and when i call for tele verification they said my sim is verified but my sim is not activated and i did not get message

  137. I have got the sms from jio thatDear Customer,
    Thank you for choosing Jio. We have received your application for new connection. Your order number is NO0000050U0O.
    Thank you,
    Team Jio ;
    But still now my sim card is not showing the network

  138. i am giveng pasport copy but jio send me sms
    Dear Customer,
    We regret to inform you that we were unable to process your application with NO000004K8BA for new connection due to incomplete or mismatched information. To activate your connection, please visit your nearest Jio Store/retailer with POA/POI documents.
    Thank you,
    Team Jio

  139. I got the message to tele verify my no. but whenever I call 1977 it just ask me to stay on line and I only hear the music nothing else I waited for 1 hour but didn’t got any reply by the way I have Samsung J7

  140. Whether the barcode remains same for the same phone with same name and number, if you uninstall and reinstall my bio app ?

  141. Dear sir
    Due to some unavoidable reason I had to reset my phone but I forgot to take a back-up of jio app and the app is removed. I want to know if I again verify my name and number whether the bar code will be same or different ? Because I got the sim yesterday and my sim is not verified yet. So plz help me.

  142. If we don’t generate the Barcode then how we would we able to redeem unlimited data and call preview offer for 3 months?
    Can we get two Sims on single document?

  143. State me the details in the jio forum which we will fill ? Do we need any details of phone to fill in it like emino or anything else

  144. hello i got my jio sim after submitting all the id proof but on 2nd day jio support team called and told that barcode is not valid as its already redeemed but i have generated it at that moment and it unused. now they told me to call jio support team which is not picking up the phone. now how do i activate my sim ?
    no use of mail also

  145. But i generated a barcode using my lenovo mobile if i submit them with barcode and say them that i have generated the code with samsung and they don’t ask me anything bill or mobile it will be ok ? Yes or not or will some problems will be created !!!!

  146. It means if i submit documents and so them my lenovo mobile and bill they will give me the sim (no need of a barcode)

    • Yes, but Lenovo and Mi mobiles are not listed in Jio Site yet! I have already mentioned the list of supported phones. But, I heard that All 4G smartphone users can get free Jio SIM. Give your luck a try!

    • you just have to call from your Jio Sim, Any smartphone. Previously, when a barcode was required to get the Jio SIM, verification has to be done from the same mobile from which you generate the code. But now, no need to generate the barcode, you just have to carry supported 4G mobile and documents to get the sim

  147. The store says me he can give sim only for samsung not lenovo is it true what can i do
    And will he ask me the mobile bill or box or when i submit the print of the barcode and document he will give me the sim

  148. Listen help me i generated a bar code in my lenovo k4 note ,if i got the sim woth the barcode will the sim support atleast internet on my mobile and will the. jio office person will do some settings in any mobile to make the sim support or simply he will give the sim after submtting the barcode and proof of identity and address ans me fast

  149. I have recently got a reliance jio sim.
    Can i activate that sim on any other phone which is not 4g. Or it can only be activated in a 4g device?????..

  150. Can I access Jio 4G Sim by any 4G Dongal available in market…. like- MTS, I-ball, Intex etc. please reply asap as I need to start internet asap. Thnx a lot

  151. Hi I have received new sim for my Lenovo vibe P1 on 21st this month. I got a message for activation. I tried calling to 1977 but not successful. its not connecting at all. Please help.

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