We all know that Reliance Jio is the biggest startup in the world, and the Mukesh Ambani’s Reliance Jio is trying to get around one crore customers on to the board before the commercial launch. Update: Reliance has launched an Aadhar based signup process, users can take their Aadhar card to the store and come out with activated Jio SIM in 15mins. Starting 5th September, All network users can port their mobile number to Jio.

In this post, I am going to list the down the frequently asked questions about Reliance Jio, Jio 4G Sim Card and the post will be a one-stop destination for all the FAQs about Jio. All the queries regarding the Jio Sim card are answered below. If you have any further queries, post them in the comments section.

Update: Now, users can enjoy Free 4G Data, voice, video calls till 31st March 2017 Under Jio Happy New Year offer.

Reliance Jio – Frequently Asked Questions!

Please note that Jio Sim Card will be given only to the smartphones that support 4G connectivity. Also, Jio SIM is a nano SIM Card.

My Jio SIM is not recognized?

As I mentioned earlier, Jio Sim Card should be placed only in a 4G compatible slot. In Many Dual Sim smartphones, only the primary sIm Card offers Full 4G compatibility. So, make sure you place the SIM card in the 1st slot and restart your mobile.

No Signal for JIO Sim Card?

Make sure that you put the Jio SIM card in the (Slot 1) i.e. Primary SIM. Also, Data must be Turned On for the SIM. Also, Make sure you opted the SIM 1 as your primary SIM for Data. You have to ensure that all the network settings are good.

The Phone should be set to work with the LTE network. Just go to settings >> Mobile Networks >> preferred network type.

You can also try choosing Jio as the Primary Network Manually. Go to settings >> Mobile networks >> Network operators and choose Jio.

You can also set the APN (Access Point Name) to Loop Internet. Go to settings >> Mobile Networks >> Access Point Names to set the APN.

Jio SIM Card working but no calls?

All you have to do is, install the JioJoin app from the Google play store to fix this. In Case everything fails or your phone is too old and outdated. You have to consider buying a smartphone that supports 4G. I have listed the best smartphone under ₹15,000 and best smartphones under ₹12,000.

If you are on a budget and looking for a perfect smartphone, you can opt for Redmi 3S.

1. How to Get a Free Reliance Jio SIM Card?

Initially, a Jio SIM card was offered only for the Samsung Galaxy and HP Laptop/Desktop users. But, all the Android smartphone users can get get a Jio SIM Card. I have already written a detailed post about Jio Free Sim Card.

Update: Reliance is now offering a free Jio SIM card for all the 4G Smartphone users.

2. How Long it takes for the Jio SIM card to get activated?

Typically, It takes not more than 3 Days for the Jio Staff to complete the verification process and activate your SIM Card. In case, your Free Jio SIM card is not activated within three days, and you can contact Jio customer support at [email protected] or call them at 1800-88-99999.

3. What is the tele-verification number that I should call for activating my Jio SIM?

Please Call 1977 from your Jio SIM to complete the verification process. You have to provide the details about identity and address to finish the process.

4. What are the advantages of using Jio SIM Card in my smartphone?

Reliance Jio SIM card supports High-Speed Optical Fiber-Based Internet (VoLTE). The Jio SIM Provides the best frequency band (850 MHz) signal strength.

With Jio 4G SIM Card You can experience HD Voice calls, HD Video Calls. Even if you don’t own a VoLTE Smartphone, you can make HD voice calls with JioJoin.

Under the Free Preview Offer, you can enjoy unlimited data benefits and access to the premium services like JioPlay, JioDrive, JioBeats, JioMags, JioSecurity and more.

5. What are the advantages of VoLTE?

Reliance Jio SIM Card supports VoLTE. Users who own a VoLTE smartphone can make True HD Video and Voice Calls over the 4G network. Please note that your 4G smartphone should support VoLTE (Voice over LTE) to enjoy HD Voice calls.

6. Does my mobile phone supports VoLTE?

All the latest smartphones that come with new generation Qualcomm processors have VoLTE support. The Smartphone makers are providing the support for VoLTE via OTA updates for old mobiles. You can find the full list of Reliance Jio VoLTE Supported mobile phones here.

7. What is VoWiFi?

VoWiFi stands for Voice over WiFi. You can make HD voice calls over WiFi of same telecom network if the 4G network is weak. The switching of VoLTE and VoWiFi happens in the background and there will be no interruption for making the calls.

8. How to find if my smartphone supports VoLTE?

Just insert your Jio SIM Card in your smartphone and you can notice a VoLTE sign displayed on the top corner of your device.


9. What documents are required to get a Reliance Jio SIM Card?

You just have to submit Normal Adress Proof and Identity Proof documents along with your passport photograph.

10. My Jio SIM Card is not activated?

As mentioned above, the Jio support team will verify your documents within three days. If your Jio Sim is not activated even after 3 Days, Look at the Signal strength of the SIM and call Tele-Verification number at 1977 from your Jio Sim Card. If there is no signal strength, restart your phone and try again.

Note: Please make sure that all the documents you have submitted are perfect. Also, the signature on the Application Form and Proof must match or the Jio Customer service will not activate your Sim Card.

If everything fails, contact the Reliance Digital Store from where you purchased the Sim and verify if there was any problem in documents verification. You can also contact Jio Customer care to know further details.

11. How to contact Reliance Jio Customer Care?

Reliance Jio Customer care Numbers: 1800-890-1977 (From other mobile phones)
Reliance Jio Toll-Free Number – 1800-88-99999
199 (From Jio number)
Email: [email protected]
Jio website: http://www.jio.com
Contact Page: https://www.jio.com/en-in/contact-us
Address: Company Secretary and Compliance Officer, Reliance Jio Infocomm Ltd, 9th Floor, Maker Chambers IV, 222, Nariman Point, Mumbai – 400 021, Maharashtra, India.

12. Can I use the Jio SIM Card that comes with LYF mobile in other mobile?

The Jio SIM Card is locked with the LYF mobile only for 90 Days. After that, the SIM card gets unlocked and you can insert it in any smartphone of your choice.

13. Can I use the Jio 4G SIM Card in a 3G smartphone?

The Simple answer is Yes. But you won’t get the Real 4G speeds since your smartphone don’t support 4G.

14. Can I Buy Reliance Jio SIM Card Online?

No, you can not buy a Reliance Jio SIM Card online. The 4G SIM is available only at Reliance Digital stores and Digital express mini stores.

15. I Lost My Jio Barcode. How Can I get another one?

In case you have lost the MyJio Barcode, just go to Mobile Settings >> Application Manager >> Installed Apps >> My Jio >> Clear App Data.

After completing the above steps, you can generate the MyJio Barcode again.

16. What is the Cost of Reliance Jio 4G SIM Card?

Right Now, The Jio 4G SIM Card comes bundled with LYF Smartphones. You can get a Jio SIM from the Nearest Reliance Digital Store for free of cost. Just install the MyJio App on your smartphone, generate the barcode, take required documents and visit the store.

As of now, the Jio SIM Card is provided only for Samsung Galaxy users, HP users, users who buy a smartphone of Rs 10,000 or above, users who buy a JioFi device.

17. I have generated the Barcode from My smartphone, can I activate the SIM in another mobile.

No, you have to activate the Jio SIM card from the same device that is used to generate the barcode.

18. Can I use the Reliance Jio SIM Card in a 4G Dongle?

Yes, you can use the Jio 4G sim card in any 4G dongle and enjoy the internet. You just have to change the Dongle Profile settings.

If you have any other queries about Reliance Jio, post them in the comments section below, and I’ll answer them.

19. What is the Default password for JioFi 2?

The default username and password for JioFi 2 Device is administrator

20. What will be Reliance Jio 4G rates after 3 months when Jio Preview offer expires?

The 4G Data Tariff Plans of Reliance Jio are not officially announced, you can find more details about Jio 4G plans here.

21. I don’t have a VoLTE Smartphone! How can I make True HD Voice Calls?

In case your smartphone is not VoLTE Ready, you can install the JioJoin App to make HD voice and video calls to any landline or mobile number anywhere in the world. The JioJoin App is available for Both Android and iOS devices.

22. Reliance jio app for windows phone?

As of now, Jio Apps support only iOS and Android phones. Very soon, the Jio Apps will be available for Windows Smartphones.

23. Can I Install JioPlay on PC or Laptop?

JioPlay app enables you to view TV channels and your favorite programs on internet enabled devices. Very soon, JioPlay will be available for Laptops and Personal computers.